Karma's Kreations Artistry

All bookings and makeup trials require a minimum of 48 hours’ notice prior to the booking date to cancel a session. THE RETAINER IS STILL NON-REFUNDABLE AND NON-TRANSFERABLE EVEN IF YOU CANCEL PRIOR TO THE TIME FRAMES MENTIONED NEXT! PLEASE DO NOT EXPECT OR ASSUME THAT YOU WILL RECEIVE YOUR RETAINER IF YOU CANCEL PRIOR TO THESE TIME FRAMES MENTIONED WITHIN THIS POLICY! The following rules and time frames apply for cancellations: ● 48-hours or more cancellation: You have the option to reschedule your appointment using your same retainer. Please refer to the Rescheduling Policy for more information. ● 24-hour cancellation: Your retainer becomes void and you forfeit your option to reschedule and use your previously paid retainer. If you schedule a new appointment, a new retainer must be paid. ● 12-hour cancellation: You incur a cancellation fee and your retainer becomes void. If you wish to schedule an appointment, a new retainer must be paid. Cancellation Fees: When you cancel your appointment within 12 hours = 75% of remaining balance charged to card on file (same one that was used for the retainer) If you ignore the artist attempting to contact you, your appointment will be canceled and the cancellation fee will be charged to the card on file. No-call No shows are UNACCEPTABLE and will also result in a ban from any future makeup sessions with Karma's Kreations Artistry. In the event of a family emergency, illness, unexpected event cancellations/postponements, or extreme weather conditions, the customer is eligible for ONE rescheduling for a new date 6 and time. The retainer will not need to be paid twice for the first rescheduling. If the client decides to cancel, the respective and applicable cancellation rules will apply. If the client decides to reschedule for a second time under the same appointment, the retainer will be voided and will need to be paid again to secure the appointment. It is recommended that if a client needs to reschedule for the first time, that they make sure that their new date and time is secured before requesting a reschedule adjustment from the artist so as to avoid any additional fees. NO EXCEPTIONS; WILL BE STRICTLY ENFORCED! The artist will never no-show an appointment without notifying the customer and letting them know what is preventing the artist from arriving safely to the location. If the artist can no longer attend an appointment, the customer will be contacted, an option to reschedule and have their retainer waived for their rescheduled appointment will be offered, and a discount will be provided for their next appointment. If possible, another artist that they may book with will also be suggested and the artist will help to make sure a new booking is secured with the backup artist at the time. As always, the retainer is non-refundable, but will be honored for their next appointment should they decide to reschedule. Please note that when the cancellation fee is paid for, if the customer decides to book again in the future, the artist will use that fee as a credit towards their next booking. The retainer however, must be paid again to secure the new appointment.